We hope you love using CNS Hospital. We really do. Want to read the fine print? Pull up a chair and enjoy.
CNS Hospital is an online health platform that provides a variety of online and online-linked health products and services to patients for health related information and resources. CNS Hospital’s certified doctors can resolve many of your medical issues, on-demand, via text based and phone or video (not applicable in all cases) consultations from wherever you happen to be.
CNS Hospital, Doctors using CNS Hospital to provide online consultations (collectively “Medical Experts”), Affiliates and Third-party providers (collectively “Affiliates”) would serve you to the best our ability under the following terms and conditions:
1. Using the CNS Hospital website
NO DOCTOR-PATIENT RELATIONSHIP. CNS Hospital doesn’t replace your relationship with physician or healthcare provider. The information interpreted (not limited to content of the site and information derived from online consultations) Should Not be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified healthcare provider. This information should be put to be use only after consulting your physician or other healthcare provider.
You acknowledge that although some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that is provided to you on the Site (including Information provided in direct response to your questions or postings) may be provided by individuals in the medical profession, the provision of such Information does not create a doctor/medical professional-patient relationship, but is provided to inform you on various medical conditions, medical diagnosis and treatment and it does not constitute a direct medical diagnosis, treatment or prescription. Everything on CNS Hospital should be used for information purposes only, CNS HOSPITAL DOES NOT PROVIDE MEDICAL DIAGNOSIS, TREATMENT, and OR PRESCRIPTION OF ANY KIND.
CNS Hospital is designed to support the health decisions and choices that you make. These decisions and choices are yours, and we believe that you, in connection with the advice you receive from your doctor or other professional healthcare provider, are the best decision maker about your health. We cannot make decisions for you. What we can do is help you find good health information and connect with doctors for in-person information. On CNS Hospital you can ask and find informational questions and related educational answers by Medical Experts. The site is not a place for the practice of medicine, but Medical Experts on site can be a resource for reliable, relevant general health information. We hope these services will be of value to you. Please use them responsibly.
Even if your real life doctor is on CNS Hospital, personal medical advice, treatment or diagnosis are not permitted through CNS Hospital, and by using CNS Hospital you agree not to solicit these or use any information as if it were personal advice, treatment, or diagnosis. This applies both to public interactions on CNS Hospital as well as to Paid consultations. Whenever you want personal medical advice, treatment, or diagnosis, you should contact your physician or professional healthcare provider and see them in person. We do allow you to connect privately with physicians for consultations and second opinions – but consultations are not for physical examination, diagnosis, prescription or treatment.
All users must be eighteen years or older. In the case of minor Consumers (under eighteen (18) years), a parent or guardian must accept this Agreement and guide all consultations under the services offered.
Your right to use the Services is not transferable.
THE SERVICES ARE NOT FOR USE IN MEDICAL EMERGENCIES OR FOR CRITICAL HEALTH SITUATIONS REQUIRING PROMPT MEDICAL ATTENTION. The service is not intended to be real-time and may not be the best solution when a face-to-face consult is a must.
The User takes full responsibility for ensuring that the information submitted is accurate. CNS Hospital shall make no effort to validate any information provided by the Consumer for use in Services with respect to content, correctness or usability. We with an intention to provide the best service possible could ask you to share more information as and when needed.
Use of CNS Hospital Services requires basic familiarity with the Internet, related payment services and general security practices. The Consumer is expected to possess the necessary internet-usage skills and knowledge to avail CNS Hospital Services.
2. Independence of Medical Experts
The opinions, statements, answers (collectively “consultation”) provided by the Medical Experts via CNS Hospital.co.in are solely the individual and independent opinions and statements of such individuals and do not reflect the opinions of CNS Hospital, its affiliates or any other organizations or institutions to which such Medical Expert or such specialist or professional is affiliated or provides services. CNS Hospital does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on CNS Hospital or by a licensee of CNS Hospital.
The inclusion of professionals and specialists on CNS Hospital or in any professional directory on CNS Hospital does not imply recommendation or endorsement of such professional nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any professional contained therein. Such information is provided on an "as-is" basis and CNS Hospital disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose.
3. Membership Terms
You are solely responsible for maintaining the confidentiality of your password and for all activities carried out under your CNS Hospital account. You agree to prohibit anyone else from using your password and immediately notify CNS Hospital of any unauthorized use of your password or other security concerns.
No party has the power or authority as agent, employee or in any other capacity to represent, act for, bind or otherwise create or assume any obligation on behalf of the other party for any purpose whatsoever.
4. Scope of Services
CNS Hospital (the owners and the employee staff of the Site) and third-party professionals who offer services through the Site accept no responsibility for any medical, legal or financial events or outcomes related to services achieved through the use of the Site.
CNS Hospital does not guarantee that a web-based consultation, over-phone consultation or video consultation is the appropriate course of treatment for your particular health problem. You agree to contact your primary care physician immediately should your condition change or your symptoms worsen. If you require urgent care, you agree to contact your local emergency services immediately. The Services are offered on an "as is" and “as available” basis and used by the Consumer solely at his or her own risk.
CNS Hospital makes no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. This includes loss of data or any service interruption caused by CNS Hospital employees. CNS Hospital is not responsible for transmission errors, corruption of data.
CNS Hospital is for personal use. CNS Hospital is a service for individuals to use to support their personal health decisions. You may use CNS Hospital for personal, but not for commercial, purposes. Organizations, companies, and businesses may not become registered members on the site or use the site through individual members.
As per the features of consultation, one will be provided with not more than 3 free follow-up questions per consultations. The free follow-up would be made available for a period not exceeding a week from the time of first response by Doctor. The user is also provided with an option of 5 attachments each per question, unless allowed in exception case by the Doctor.
5. Patient’s Profile on CNS Hospital
Your CNS Hospital Patient Profile is created to store record of your consultations and your personal health information online, including history, health conditions, allergies and medications.
• Any information provided as part of a web, over-phone or a video consultation becomes part of your CNS Hospital Record. You agree to provide accurate information to help us serve you best to our knowledge, to periodically review such information and to update such information as and when necessary.
• CNS Hospital reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the CNS Hospital Service according to its internal record retention and/or destruction policies.
• You might be contacted via email to review the information provided by you for CNS Hospital Record or for Online Consultations. Please make sure you provide a valid email-id and you update it as and when needed.
6. Supplementary Communication
CNS Hospital may send you newsletters and other information regarding common medical and health-related topics or preventive care messages containing specific medical and health related information, links to other related websites and specific questions related to your CNS Hospital Record. Additionally, CNS Hospital makes available self-care informational services that provide general, medical and health information.
• These communications and resources are not comprehensive medical text and do not include complete potential information pertaining to the subject matter. These are solely meant for general, educational and informational purposes and should not be relied upon as a substitute for patient-specific medical diagnosis and treatment or construed, directly or indirectly as the practice of medicine or dispensing of medical services by CNS Hospital.
• The information contained in these communications and resources is compiled from a variety of sources and may or may not be authored by CNS Hospital. CNS Hospital makes no warranty with respect to the content of these materials or the information contained therein.
We are not responsible for anything outside of CNS Hospital. Now or in the future, the Content and Services may link you to other web sites or information, software, data, or other contents, on or off the Internet. These other sites or and contents are not CNS Hospital, and the information there is outside of our control. We do not control, endorse, or review the content of these sites, and we are not responsible for such content.
7. About CNS Hospital Medical Experts
8. Informed Consent for CNS Hospital Services
While CNS Hospital is an honest attempt to provide access to the best possible medical information to the patient, the Medical Experts will not be examining you physically. The Medical Expert may not have access to all or some of your medical history that might be critical to consult you. The Medical Expert will not have the benefit of information that would be obtained by examining you in person, observing your physical condition and by going through your medical records. This means that the service provided through CNS Hospital is different from the diagnostic and treatment services typically decided by a physician. Therefore, the physician may not be aware of facts or information that would affect his or her opinion of your diagnosis. To reduce the risk of this limitation, CNS Hospital strongly encourages you to be in touch with an on-ground physician and share the CNS Hospital opinion with him/her. By deciding to engage this service, you acknowledge and agree that you are aware of this limitation and agree to assume the entire risk of this limitation;
By requesting a medical opinion through CNS Hospital, you acknowledge and agree that:
• The advice/information/opinion on diagnosis you may receive could be limited and provisional;
• The medical opinion is not intended to replace a face-to-face visit with a physician just yet and it replace an actual Doctor-patient relationship;
• In case of a second opinion where there is a difference of opinion among our Medical Experts and your physician, you would bear the responsibility to decide the next step. We hope to help you in making the right decision but at the end it is only up to you to share our consultants’ opinion with your physician or to go for another physical exam (if needed) or to reach-out to CNS Hospital Health Consultant for offline consultation, or procedure, and/or treatment;
• The physician is reliant on information provided by you and hence any information demonstrated to have been falsified will immediately render the opinion and all details therein null and void;
In some cases, the consultant may determine that the transmitted information is of inadequate quality and may ask for more information, without which he/she may refuse to answer the query;
In rare cases, the consultant may feel that the query may not be answerable without physically examining the patient and the consult may be refused forthwith;
In very rare instances, security protocols could fail, causing a breach of privacy of personal medical information;
9. Protection of Proprietary Information
You agree that the Services, which include all software and information, both electronic and printed media, contain copyrighted material, trade secrets, patent related material and other proprietary intellectual property and are the proprietary property of CNS Hospital. They are protected by copyright, trade secret, patent laws and other proprietary rights and laws, and they may only be used or accessed as specifically provided for, in this Agreement.
You agree that you will not store, copy, modify, rent, lease, loan, sell, distribute, transfer, transmit, display, reverse-engineer, reverse-assemble, or otherwise attempt to discover any programming code or any source code used in or with the Services. You will not otherwise attempt to transfer any right in the Services (which includes its software, design and content), create derivative works based on it or in any manner commercially exploit the Services in whole or in part. You agree that violations by you, any other person or entity, of these copyrights, trade secrets, patents, other intellectual property protections or the terms of this Agreement will be lead to prosecution under the Indian Laws and Bylaws. The final choice of whether the Consumer is in violation of any of these policies is at the sole discretion of CNS Hospital.
Only for the duration of being logged into the Consumers’ valid CNS Hospital account, the consumer is hereby granted a revocable, non-exclusive, non-transferable licence to use the services for personal, non-commercial purposes; subject to terms and qualifications of Agreements of CNS Hospital.
With the exception of your medical records, CNS Hospital retains all rights, titles and interests pertaining to CNS Hospital , the CNS Hospital Services and any content, products, documentation, software or other materials on the CNS Hospital web site along with any patent, copyright, trade secret, trademark, service mark or other intellectual property or proprietary right in any of the foregoing.
CNS Hospital welcomes comments, suggestions and submissions by its Consumers including but not limited to messages, notes, feedback, artwork, communications, computer code or creative materials provided to CNS Hospital The act of commenting, suggesting or submitting shall act as a full assignment of all rights whatsoever (copyright, patentability, and intellectual property) to CNS Hospital. CNS Hospital shall have the right to use the same as its own for all legal purposes including but not limited to reproduction, disclosure, publishing, distribution and the like without any compensation to the Consumer.
Except as expressly provided herein, no other right or license with respect to any copyrights, patent rights, trademark rights or other proprietary rights are granted under this agreement. All rights not expressly granted hereunder by CNS Hospital are expressly reserved to CNS Hospital and its licensors and information and content providers.
Contact us if you believe information on our website infringes your copyright. If you believe any materials accessible on or from CNS Hospital infringe your copyright, you may request removal of those materials.
10. Etiquette and Privacy
The resources of CNS Hospital should not be used to impersonate another person or misrepresent authorization to act on behalf of others or CNS Hospital. All messages transmitted via CNS Hospital should correctly identify the sender. The Consumer should never alter the attribution of origin in electronic mail messages or while posting any information.
CNS Hospital has zero-tolerance for unsolicited bulk email, unsolicited posting to newsgroups, marketing gimmicks/spam/scams in community resources, or other illegal activities. The Consumer shall not infringe upon the rights of others, spam, propagate computer worms or viruses, use a false identity, attempt to gain unauthorized entry to any site or network, infringe copyrights, trademarks, or other intellectual property rights. The Consumer further agrees to comply with Indian export laws concerning the transmission of technical data and other regulated materials via the World Wide Web.
The Consumer agrees to indemnify and hold CNS Hospital harmless for any and all acts found or suspected to be in violation hereof. The Consumer’s account will be terminated for any of the above infractions.
The Consumer shall not attempt to undermine the security or integrity of computing systems or networks of CNS Hospital, its partners, or those accessed through or with their product, and must not attempt to gain unauthorized access.
11. Electronic Payment
You agree, understand and confirm that the credit card details provided by you for availing services of CNS Hospital will be correct and accurate. You confirm that you shall not use credit cards that are not lawfully owned by you.
Other than to carry out the payment transaction, your payment information will not be utilized and shared by www.CNS Hospital.co.in with any of the third parties unless required by law, regulation or court order. The said information will not be kept longer than necessary for providing the services.
CNS Hospital cannot assist with a stop payment request for any payment scheduled using a Payment Account credit/debit card. In any such case, you must immediately and directly contact your credit/debit card company/bank.
12. Payment & Refund Policy
All fees for consultations are to be paid upfront before availing consultations on the website. After submitting a consult, the Doctors on the panel become committed to devoting their time and offering the consult. At this stage of operations, once a request for consult is submitted, no calls for refund owing to cancellations will be considered. We would try to help in this matter on a case by case basis and would attempt to offer a part-refund.
All one-time consults (not subscriptions) are offered with 100% Satisfaction Guarantee. In the least likely case if you are not satisfied with the first reply from our Doctors, please email us your feedback and the reason to claim the refund. Please don’t ask any further follow-up questions to the Doctor is you are seeking a refund. Our consumer service will contact you within 1 business day and upon evaluation we will return your money within 7 business days.
The refund policy is ONLY for genuine cases where the Doctor has given a misdiagnosis, didn't consult with the utmost focus, missed details, etc. The grounds for dissatisfaction don't include if the Doctor has suggested an investigation, has suggested steps which can't be performed online or has recommended to visit an ER / Consult a local physician. In such cases, the consult is open, and one can follow-up post investigation. We also provide a further grace period to get the investigations done.
In the event your request for consultation or other service is accepted but post-payment due to unexpected and extenuating circumstances, your request is either rejected or not acted upon or delivered as per the pre-defined terms of the said service; You will be given an option of opting for another request for consultation OR will be offered a complete refund, if you so desire. The refund will be credited to your account within 14 working days.
In case your credit card/debit card/payment account has been accidentally over-charged, please notify CNS Hospital of the same at the earliest. CNS Hospital will refund the outstanding amount to your Payment Account within 14 working days. In the reverse scenario, if the transaction amount during payment of the fee happens to be less than the actual fee amount, CNS Hospital will debit the outstanding amount from your Payment Account and notify you of the same.
It is mandatory for the patients to maintain unique Transaction ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any.
In the majority of cases, there is NO other situation under which CNS Hospital will provide a refund, except for the condition expressly mentioned above under Refund Policy. In exceptional circumstances, the CNS Hospital team will work with you to reach a mutually acceptable solution. CNS Hospital intends to be objective, fair and reasonable in resolving such situations in order to maintain a positive and harmonious relationship with consumers. The maximum refund amount is subject to the amount paid by the user for CNS Hospital’s service in contention.
13. Suspension due to non-compliance with Agreement
CNS Hospital will make all possible efforts to provide you the best services for your payment. However, CNS Hospital shall not incur any liability and shall declare any service guarantee void in event of one or more of the following circumstances:
• If you have not provided accurate patient details including contact information (patient’s email and/or phone number), username and Payment account information.
• If the transaction for payment doesn’t go through with your bank due to (including but not limited) insufficient funds, fraudulent access, failure of processing the request by our Affiliate merchants or your bank.
• If circumstances beyond the control of CNS Hospital (such as, but not limited to, fire, flood, or interference from external forces) prevent proper execution of the transaction.
• If you don’t respond to requests of more information (if needed) by the specialists or doctors to make a consultation. We would intimate you the needful via email and/or phone and/or as a message in your CNS Hospital account.
• If the user is in breach of any of the Terms and Conditions of this Agreement and/or the Terms and Conditions of the usage of CNS Hospital.
You acknowledge that your use of the CNS Hospital Services is solely at your own risk, and that you assume full responsibility for all risks associated therewith. To the extent that any of the Content included on CNS Hospital is provided by third party content providers or other users, we have no editorial control or responsibility of such content appearing on CNS Hospital. All information, products or services contained on or provided through this website are provided "as is", without any warranty of any kind, express or implied, to the fullest extent permissible under applicable law. CNS Hospital and its Affiliates hereby disclaim all representations and warranties, express or implied, statutory or otherwise, including but not limited to warranties of merchantability, appropriateness, title, non-infringement and freedom from virus strains.
Without limiting the foregoing, CNS Hospital and its affiliates make no warranty as to the reliability, accuracy, timeliness, usefulness, adequacy, completeness or suitability of the CNS Hospital products and services provided hereunder. CNS Hospital makes no representations or warranties about the satisfaction of government regulations.
CNS Hospital will take all necessary precautions to protect itself against failure of our hardware and our software. The Consumer acknowledges and agrees that temporary interruptions in service may occur, and that CNS Hospital shall have no liability for any claim, cost, charge, loss or expense arising from or relating to use of the Services. CNS Hospital makes no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. The Consumer acknowledges and agrees that in the event of failure, restoration of service may take several days.
The Consumer shall defend, indemnify, save and hold CNS Hospital , its affiliates harmless from all demands, liabilities, claims and expenses, including attorney's fees, fees of third parties relating to or arising under this Agreement, the Services provided hereunder or your use of the Services, including without limitation, infringement by you or someone else using the service with your computer, of any intellectual property or other proprietary right of any person or entity, or from the violation of any of our operating rules or policy relating to the Service(s) provided.
When we are threatened with suit by a third party, we may seek written assurances from you concerning your promise to indemnify us; your failure to provide those assurances may be considered by us to be a breach of your agreement and may result in deactivation of your service(s) with immediate effect.
Under no circumstances, including negligence, shall CNS Hospital including (it’s Affiliates) or anyone else involved in creating, producing or distributing CNS Hospital Services be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use CNS Hospital Services, or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to CNS Hospital records, programs or services. This paragraph shall apply to all content and functionality of CNS Hospital Services.
Notwithstanding the above, the Consumer's exclusive remedies for all damages, losses and causes of actions whether in contract, including negligence or otherwise, shall not exceed the aggregate Dollar/INR amount which the Consumer paid directly to CNS Hospital for the service in question. Such limitations shall apply to CNS Hospital total liability, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation of transmission, communications failure, theft of destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.
In no event shall l nor any of its affiliates be liable for any direct damages in excess of the purchase price for the product. In addition, to the maximum extent permitted by law, in no event shall CNS Hospital nor any of its affiliates be liable for any special, punitive, indirect, incidental or consequential damages, including but not limited to personal injury, wrongful death, loss of use, loss of profits, interruption of service or loss of data, whether in any action in warranty, contract, tort (including, but not limited to negligence or fundamental breach), or otherwise arising out of or in any way connected with the use of, or the inability to use, this website or any service offered through this website or any material or information contained in, accessed through, or products purchased on this website, even if an authorized representative of CNS Hospital is advised of the likelihood or possibility of the same. To the extent certain jurisdictions restrict any of the above limitations of liability; such limitations shall not apply in such jurisdictions to the extent of such restrictions.
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